Privacy Policy
Our Privacy Policy
Discover TravelsRoute's Privacy Policy to understand our commitment to your safety and data protection.
Introduction
TravelsRoute (“We”, “Us”, and “Company”) is committed to protecting and respecting your privacy. This policy, together with our terms and conditions and any referenced documents, outlines how we process personal data collected from or provided by you. By visiting our website or using our app, you accept and consent to the practices described in this policy. For the purpose of the General Data Protection Regulation, the data controller is TravelsRoute, a brand of a company registered in the UK.
Information We Collect
Information You Give Us: This includes data provided when filling forms on our website or app, or corresponding via phone, email, or otherwise. It may include your name, address, email, phone number, financial and credit card information, personal description, photographs, and social media content.
Information We Collect About You: For each visit to our sites, we automatically collect:
- Technical information, including IP address and login details.
- Visit information, such as URLs, clickstream, viewed partners, download errors, and customer service contact numbers.
- Your location, if registered as a customer.
Information from Other Sources: We may receive data from other websites or services we operate, combined with data collected on this site or app. We work with third parties (e.g., business partners, subcontractors, payment services, analytics providers) and will notify you of the purposes for using this information.
Purposes for Using Your Personal Data
We use your personal data for the following purposes, with the legal bases and legitimate interests outlined:
| Purpose/Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To register you as a new customer |
| Performance of a contract with you |
To process and deliver your order, including:
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To manage our relationship with you, including:
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| To enable participation in prize draws, competitions, or surveys |
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| To administer and protect our business and sites (e.g., troubleshooting, data analysis, maintenance) |
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| To deliver relevant content and advertisements and measure their effectiveness |
| Necessary for our legitimate interests (to study customer usage, develop services, and inform marketing strategy) |
| To use data analytics to improve our website, services, marketing, and customer relationships |
| Necessary for our legitimate interests (to define customer types, keep our website relevant, and inform marketing strategy) |
| To make suggestions and recommendations about goods or services |
| Necessary for our legitimate interests (to develop services and grow our business) |
We may process your data for more than one lawful ground depending on the purpose. If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis.
Cookies
Our website uses cookies to distinguish you from other users, enhancing your browsing experience and allowing us to improve our site.
Disclosure of Your Information
To Third Parties: We may share your personal information with:
- Business partners, suppliers, and subcontractors for contract performance.
- Advertisers and advertising networks for relevant ads.
- Analytics and search engine providers to optimize our site.
Other Disclosures: We may disclose your data:
- In the event of a business sale or asset transfer.
- If TravelsRoute or its assets are acquired by a third party.
- To comply with legal obligations, enforce our terms, or protect the rights, property, or safety of TravelsRoute, our customers, or others, including fraud protection and credit risk reduction.
Where We Store Your Personal Data
Your data is stored on secure servers with encrypted payment transactions using SSL technology. You are responsible for keeping your password confidential. While we strive to protect your data, internet transmission is not completely secure, and any transmission is at your own risk. We use strict procedures to prevent unauthorized access.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods consider the data's amount, nature, sensitivity, potential risks, and whether purposes can be achieved through other means.
Your Legal Rights
Access and Other Rights: You have rights under data protection laws to access your personal data or exercise other rights. Contact us to exercise these rights. No fee is usually required, but we may charge a reasonable fee for unfounded, repetitive, or excessive requests, or refuse compliance in such cases.
Identity Verification: We may request specific information to confirm your identity to ensure data security. We may also ask for further details to expedite responses.
Response Time: We aim to respond to legitimate requests within one month. Complex or multiple requests may take longer, and we will notify you of delays.
Changes to Our Privacy Policy
Any changes to our privacy policy will be posted on this page and, where appropriate, notified via email. Please check back frequently for updates.
Contact Us
Questions, comments, or requests regarding this privacy policy should be sent to bookings@travelsroute.co.uk. You may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk, but we appreciate the chance to address your concerns first.